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News from Finland in English

Consumer Issues

All News | Consumer Issues | EU directive | Finnish Competition and Consumer Authority | Technology

1 month ago

New rule will soon make cancelling online orders easier

The EU says it should be just as easy to cancel an online order or subscription as it is to start one.

All News | Consumer Issues | Domestic news | E-commerce | Society

3 months ago

Finnish law change will require online shops to offer easy order cancellation feature

The law applies to online sales of both goods and services.

All News | Asko | Business | Consumer Issues | Domestic news

5 months ago

At least 15k customers in limbo after ordering from bankruptcy-hit Asko, Sotka

Up to 20,000 customers are still waiting for goods they ordered from the home furnishing chains before the bankruptcy filing.

All News | Business | Consumer Issues

5 months ago

What to do if you bought a sofa from Asko or Sotka before bankruptcy filing

In Finland, a consumer’s options in a bankruptcy situation depend largely on how they paid for their purchase.

All News | Business | Consumer Issues | Domestic news | Nordea | Society

6 months ago

Stockmann customer still confused about €10k charge over Christmas

Henrika Mercadante returned a leaky bottle of body spray for a 26-euro refund, but ended up being charged more than 10,000 euros and losing access to her bank account.